If you changed devices, reinstalled MyTunes, or cannot access a subscription or purchase:
Access MyTunes using the same identity used before, when applicable.
Open MyTunes Settings.
Tap Restore Purchase.
Confirm that the same Apple Account or Google account is active on the device.
Make sure the purchase or subscription is still active and your internet connection is stable.
If the purchase cannot be restored, contact support with the purchase platform, approximate purchase date, account information, and a screenshot of the error. Do not send your password or full payment details.