To help us investigate an issue quickly, include:
The account information shown in MyTunes Settings, if available.
Your device model and operating system version.
The MyTunes app version.
The creation type: Song, Cover, Custom Voice, or Video.
The input you used, such as lyrics, source audio, voice samples, image, or music track.
The selected style, voice, or other option, if relevant.
The approximate time of the issue and any error message shown in the app.
A screenshot or screen recording of the problem.
Before contacting support:
Check your Wi-Fi or mobile data connection.
Restart MyTunes.
Install the latest app version.
Use Restore Purchase for missing subscription access.
Check your Library for a completed result.
For billing issues, do not send passwords, full card numbers, or security codes. Use the official support channel listed in the app and check your spam folder for replies.