If you purchased a subscription or credits but they are not available:
Use Restore Purchase in MyTunes Settings.
Confirm that you are using the same Apple Account or Google account used for the purchase.
Check the purchase or subscription status in the App Store or Google Play.
Close and reopen MyTunes.
Install the latest app update and try again.
If the purchase is active in the store but not visible in MyTunes, contact support. Include the purchase platform, approximate purchase date, account information, and a screenshot of the store status. Do not send full payment credentials.